We're committed to resolving any issues with your pre-loved fashion purchases fairly and efficiently
Due to the curated and limited nature of our pre-loved pieces, disputes must be initiated within 15 calendar days of delivery. After this period, we cannot accept returns or process refunds.
Email Support
support@babeledit.comResponse Time
Within 24-48 hours
Item received differs from description or has undisclosed damage
Questions about item authenticity or requesting re-authentication
Lost packages, delivery delays, or shipping damage
Issues with return process or refund requests
Incorrect charges, payment issues, or pricing disputes
Any other concerns not covered above
Contact our support team within 15 days of delivery
We review your case and may request additional information
We propose a solution based on our findings
Implementation of agreed-upon solution
Our customer support team is here to help resolve any issues you may have with your pre-loved fashion purchases.
Contact Support